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Your search returned 4 records. Click on the hyperlinks to view further details of Titles.. |
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Magazine Name : Quality Management Journal
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Year : 2013 Volume number : 20 Issue: 03 |
Perspectives Of A Clinical Nurse Specialist About Improving The Quality Of Nursing Services
(Article)
Subject:
Healthcare Quality
,
Nursing Quality
,
Nursing Process
,
Patient Outcomes
Author:
Susan
Seitz
page:
08
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11
A Framework For Leading The Transformation To Performance Excellence Part I: Ceo Perspectives On Forces, Facilitators, And Strategic Leadership Systems
(Article)
Subject:
Baldrige Award
,
Criteria For Performance Excellence
,
Drivers Of Change
,
Grounded Theory
Author:
John R.
Latham
page:
12
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33
An Integrated Framework For Service Quality: Sqbok Perspective
(Article)
Subject:
Core Concepts Of Service Quality
,
Framework For Service Quality
,
Knowledge Areas Of Service Quality
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Malcolm Baldrige National Quality Award
Author:
Rajesh
Tyagi
Nikhil
Varma
page:
34
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47
Front-Line Employee Versus Customer Perceptions Of Quality Attributes
(Article)
Subject:
Banks And Banking
,
Customer Perceptions
,
Employee Perceptions
,
Misperception
Author:
Anne
Julien
Christina
Tsoni
page:
48
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59
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